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Out of office hours -EMERGENCIES ONLY

Porthcawl Letting Agent

Honest. Personal. Professional

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What type of emergency is it?

Please remember if a contractor makes an emergency call out and determines that the problem is not an emergency but could have been dealt with during normal office hours you will be recharged the cost plus an administration fee. 

Emergency Numbers - Out of Hours ONLY

Police, Fire & Ambulance - 999


Gas Leaks
Transco - 0800 111 999

Water Leak
Welsh Water - 0800 052 0130


Heating & Plumbing
Geco - 07800 869 903
HeatSafe - 07870 567 112



Locksmith & Windows
Leighs Locks - 01656 679798
Locks in the City - 07947 160 230


Greens Electrical - 07891 482 301


Bridgend Windows - 07515 860 113

Unauthorised Contractors

If you call out any UNAUTHORISED contractor, it should be noted that this will be at your expense, other than in an emergency when all measures to safeguard a property must be taken. Likewise if you call out a contractor and the emergency is as a direct result of your actions then you will be liable for the costs/invoice.

Tenant Fees

Emergency / Out of hours call-out fees: Where the actions of the tenant result in the agent (or their nominated contractor) attending the property outside of normal office hours, the agent’s time to remedy the situation is charged at £75, plus any actual costs incurred (such as contractor invoices).


Call out: A call out charge of £40 will incur if we are called to open a bedroom door, front door or back door, to unblock a sink, bath or toilet or any call out which is considered unnecessary plus any actual costs incurred (such as contractor invoices).


Lost Keys or other security devices: Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s), plus the agent’s costs in obtaining any necessary permissions, sourcing providers and travel costs which will be charged at £30. If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord and any other persons requiring keys will also be charged to the tenant.

[For full tenant fees click here]

Emergency or General Maintenance?


Don't forget, general maintenance issue such as lack of hot water, boiler not working, appliance breakdown, changing appointment times are not an emergency. Please report these via our online maintenance form [click here].

Talk to us

Avenue Property Management Porthcawl

Office Hours:
Monday - Friday 9am - 5pm


For general maintenance please fill in the form on the maintenance page. Anything else...

Email us:

Call us on: 01656 773345

Office: 2c Well Street

Porthcawl, CF36 3BE

Avenue Property Management local letting agent Porthcawl
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