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Who should

fix it?
 

Porthcawl Letting Agent
 

Honest. Personal. Professional

Avenue Property Management local letting agent Porthcawl
Avenue Property Management local letting agent Porthcawl

Landlord or Contract Holder?

In general, contract holders are expected to look after the property as if it were their own, so there are some things you are expected to be able to look after around your home, however we are always here to help you out if you get stuck.

Contract Holder responsibilities

We know that sometimes it's not always clear who is responsible for maintenance but here are a few examples - please contact us if you are not sure.

 - Light bulbs: If a light bulb goes during your tenancy (and it was working when you moved in), it is your responsibility to replace this. You can buy bulbs in DIY shops or supermarkets.
 

 - Smoke alarm batteries: It is your responsibility to replace batteries, although the landlord is responsible for any alarm faults.
 

 - Topping up your boiler or re-igniting your pilot light: Commonly boilers can stop working because there isn’t enough water pressure in your boiler, or your pilot light has gone out.
 

 - Programming your heating: Your heating often has a timer, whether it be on the boiler itself or a separate programmer. 
 

 - Bleeding radiators:  This is when you release the air from the radiator that has become trapped inside. Trapped air causes the radiators to have cold spots, reducing the efficiency of them.
 

 - Gardens: It is your responsibility to keep the garden in a good state.
 

 - Condensation, mould and mildew: Condensation occurs when warm moisture laden air meets a cold surface. Typical is when steamy air from cooking, washing and drying clothes rises up to the top of the house and meets a cold surface. [click here for damp and mould flyer]

 - Report it: Contract holders are advised to report issues as quickly as possible as problems often get worse the longer they’re ignored. If we don't know about a maintenance issue then we can't get it fixed.

Landlord responsibilities

 

 - Landlords must keep the structure and exterior of a rental property (including drains, gutters and pipes) 'in repair'. Installations for the supply of water, gas, electricity and sanitation must be kept 'in repair and properly working order' - this doesn't necessarily cover fixtures, fittings and appliances for the above measures.

 - Once the contract holder has made a reasonable request which is acknowledged by us the letting agent, the contract holder is required to allow reasonable time to carry out the repairs. On top of this, the person who is going to do the work will need access to the property. 

Talk to us

Avenue Property Management Porthcawl

If you have a maintenance issue please get in touch with us below or fill in the contact form on the maintenance page.

Email us: hello@avenueproperty.co.uk

Call us on: 01656 773345

Office: 2c Well Street

Porthcawl, CF36 3BE
 

Office Hours:

Mon - Fri: 9am - 5pm
Sat - Sun: By appointment

Avenue Property Management local letting agent Porthcawl
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