Landlord 
FAQs
 

We offer a range of services including finding a tenant, full property management and fully managed with rent guarantee. We can tailor our services and fees to meet your exact needs. Please contact us for more information

We are members of UKALA - the UK Association of Letting Agents, and their Client Money Protection and Property Redress Scheme (PRS) scheme. We are also members of My Deposits which is a Government-approved provider for tenancy deposit protection. We are also licensed under Rent Smart Wales.

Our landlord rates are very competitive - please see our landlord fees and charges section on the website for full details.

Yes, we are happy to help. Please see our landlord checklist on our website but better still, pop in and see us, and we will help you to get your property ready for rent.

We have local market knowledge and based on the location, size and condition of your property we can advise you of how much we think we can rent your property for.

You certainly don’t have to. There is a lot that you need to consider as a landlord, even if you have years of experience. By selecting an agent, you should be provided with access to best practice management disciplines, kept abreast of changes to relevant legislation and be removed from the day to day detail and “hassle” of managing your property.

This is really your choice. In some instances, you might receive slightly more rent, but there is the potential for damage to your items, additional insurance requirements, fire and safety considerations etc. We can work with you to provide the best advice given the specific circumstances.

There are a number of legal requirements that you need to adhere to when renting out your property. If you do not meet these requirements you might find it difficult to recover possession of your property or even be open to civil or criminal liability.

We will give you advice at the start of each tenancy about what you can do to safeguard your property and ensure you receive the rent. This advice includes where appropriate, having a guarantor for the rent, taking out insurance against loss of rent, requiring the tenant to have appropriate insurance, making sure that we hold a sufficient deposit from your tenant etc.

There are times when you might want your tenant to leave the property, but they are unwilling to. This does not happen very often. However, if this situation does arise, it is very important that you follow the correct legal procedure otherwise you risk not being able to repossess your property or being liable to civil or criminal action. We can advise of how to deal with this situation and we have access to experienced solicitors who are able to help.

Absolutely. Not only do you need one, you need a good one! The tenancy agreement sets out the rights and obligations of you, as the landlord, and your tenant.

Yes, you should inform your mortgage lender that you intend to rent the property.

Whether you need approval from a freeholder to let out a leasehold property will be determined by the lease. You should ensure you understand your lease and take legal advice where appropriate.

We strongly advise you to have an inventory and condition report (including photographs) of the property at the start of each tenancy. If there is a dispute about damage to the property, then the condition report will be absolutely critical.

Under normal circumstance the tenant will be responsible for utility bills, TV licence, council tax etc during their period of tenancy. The landlord will be liable for these costs during any period that the property is left vacant.

We will meet all potential tenants and assess their suitability for renting your property. We will also perform background checks on their financial position, employment status etc. Where we have any concerns, we will discuss them with you so that you are able to make an informed decision about whether you want to proceed.

New legislation is being introduced that means that neither a landlord nor their agent can charge the tenant a fee for applying to rent. AVENUE Property operates in accordance with this legislation.

We always welcome constructive feedback about our performance. If you are unhappy with our service we would encourage you to talk to us about it. If you want to pursue a formal complaint, then we have a published complaints management process that you can follow.